Privacy Policy
Last updated: July 01, 2025
This policy is effective as of July 01, 2025
Your privacy is important to us. It is Ask Yura LLC's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, askyura.com, and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
Information We Collect
Information we collect falls into one of two categories: "voluntarily provided" information and "automatically collected" information.
Types of Information:
- •"Voluntarily provided"
Information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
- •"Automatically collected"
Information refers to any information automatically sent by your devices in the course of accessing our products and services.
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include:
- •Your device's Internet Protocol (IP) address
- •Your browser type and version
- •The pages you visit
- •The time and date of your visit
- •The time spent on each page
- •Other details about your visit
Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include:
- •Technical details about your device
- •What you were trying to do when the error happened
- •Other technical information relating to the problem
You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Device Data
When you visit our website or interact with our services, we may automatically collect data about your device, such as:
- •Device type
- •Operating system
- •Unique device identifiers
Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
Personal Information
We may ask for personal information — for example, when you submit content to us or when you contact us — which may include one or more of the following:
- •Name
- •Social media profiles
- •Phone/mobile number
- •Home/mailing address
User-Generated Content
We consider "user-generated content" to be materials (text, image and/or video content) voluntarily supplied to us by our users for the purpose of publication on our website or re-publishing on our social media channels.
All user-generated content is associated with the account or email address used to submit the materials.
Please be aware that any content you submit for the purpose of publication will be public after posting (and subsequent review or vetting process). Once published, it may be accessible to third parties not covered under this privacy policy.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
- •Register for an account
- •Sign up to receive updates from us via email or social media channels
- •Post a comment or review or otherwise participate in our online community
- •Use a mobile device or web browser to access our content
- •Contact us via email, social media, or on any similar technologies
- •When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes:
- •To provide you with our platform's core features and services
- •To enable you to customize or personalize your experience of our website
- •To contact and communicate with you
- •For analytics, market research, and business development
- •For advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
- •To comply with our legal obligations and resolve any disputes that we may have
- •For technical assessment, including to operate and improve our app, associated applications, and associated social media platforms
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent:
- •Loss and theft
- •Unauthorized access
- •Disclosure
- •Copying
- •Use
- •Modification
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy.
For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system.
If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes.
Children's Privacy
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- •A parent, subsidiary, or affiliate of our company
- •Third-party service providers for the purpose of enabling them to provide their services, including (without limitation):
- • IT service providers
- • Data storage, hosting and server providers
- • Ad networks
- • Analytics
- • Error loggers
- • Debt collectors
- • Maintenance or problem-solving providers
- • Marketing providers
- • Professional advisors
- • Payment systems operators
- •Our employees, contractors, and/or related entities
- •Our existing or potential agents or business partners
- •Credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
- •Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
- •Third parties, including agents or sub-contractors who assist us in providing information, products, services, or direct marketing to you
- •Third parties to collect and process data
- •An entity that buys, or to which we transfer, all or substantially all of our assets and business
Third-Party Services We Use
Third parties we currently use include:
- Google Analytics
- Open Web Analytics
- Meta Pixel
- MailChimp
Your Rights and Controlling Your Personal Information
Your Choice
By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us; however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.
Information from Third Parties
If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.
Marketing Permission
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access
You may request details of the personal information that we hold about you.
Correction
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Non-discrimination
We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example, providing user support), we will not:
- •Deny you goods or services
- •Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
- •Provide you with a different level or quality of goods or services
Notification of Data Breaches
We will comply with laws applicable to us in respect of any data breach.
Complaints
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe
To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.
Use of Cookies
We use "cookies" to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
Business Transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data — including your personal information — among the assets transferred to any parties who acquire us.
You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes.
If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy. If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Data Controller / Data Processor
The GDPR distinguishes between organisations that process personal information for their own purposes (known as "data controllers") and organisations that process personal information on behalf of other organisations (known as "data processors"). We, Ask Yura LLC, located at the address provided in our Contact Us section, are a Data Controller with respect to the personal information you provide to us.
Legal Bases for Processing Your Personal Information
We will only collect and use your personal information when we have a legal right to do so. In such cases, we will collect and use your personal information lawfully, fairly, and in a transparent manner.
If we seek your consent to process your personal information, and you are under 16 years of age, we will seek your parent or legal guardian's consent to process your personal information for that specific purpose.
Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds:
Consent From You
Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however, this will not affect any use of your information that has already taken place.
Example: You may consent to providing your email address for the purpose of receiving marketing emails from us. While you may unsubscribe at any time, we cannot recall any email we have already sent.
If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.
Performance of a Contract or Transaction
Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to entering into a contract or transaction with you.
Example: If you contact us with an enquiry, we may require personal information such as your name and contact details in order to respond.
Our Legitimate Interests
Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve, and communicate our services.
We consider our legitimate interests to include:
- Research and development
- Understanding our audience
- Marketing and promoting our services
- Measures taken to operate our services efficiently
- Marketing analysis
- Measures taken to protect our legal rights and interests
Compliance with Law
In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations.
If you have any further enquiries about how we retain personal information in order to comply with the law, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.
International Transfers Outside of the European Economic Area (EEA)
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.
Additional Rights for Controlling Your Personal Information
Restrict Processing
You have the right to request that we restrict the processing of your personal information if:
- •You are concerned about the accuracy of your personal information
- •You believe your personal information has been unlawfully processed
- •You need us to maintain the personal information solely for the purpose of a legal claim
- •We are in the process of considering your objection in relation to processing on the basis of legitimate interests
Objecting to Processing
You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information.
Data Portability
You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may also have the right to request that we transfer this personal information to a third party.
Deletion
You may have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records.
If you ask us to delete your personal information, we will let you know how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out for you in response to your request.
If you terminate or delete your account, we will delete your personal information within 7 days of the deletion of your account. Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, like certain profile information and public comments, even after you have deleted the information from our services or deactivated your account.
Additional Disclosures for U.S. States Privacy Law Compliance
The following section includes provisions that comply with the privacy laws of these states (California, Colorado, Delaware, Florida, Virginia, and Utah) and is applicable only to the residents of those states.
Specific references to a particular state (in a heading or in the text) are only a reference to that state's law and applies only to that state's residents. Non-state specific language applies to all of the states listed above.
Do Not Track
Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser "Do Not Track" signals.
We adhere to the standards outlined in this privacy policy, ensuring we collect and process personal information lawfully, fairly, transparently, and with legitimate, legal reasons for doing so.
At all times, you may decline cookies from our site if your browser permits. Most browsers allow you to activate settings on your browser to refuse the setting of all or some cookies. Accordingly, your ability to limit cookies is based only on your browser's capabilities. Please refer to the Cookies section of this privacy policy for more information.
California Privacy Laws – CPPA
Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes.
In accordance with your right to non-discrimination, we may offer you certain financial incentives permitted by the California Consumer Privacy Act and the California Privacy Rights Act (collectively, CCPA) that can result in different prices, rates, or quality levels for the goods or services we provide. Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your personal information, and we will provide written terms that clearly describe the nature of such an offer. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
To make a request under Section 1798.83, please contact us using the details provided in this privacy policy with "Request for California privacy information" in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal information we revealed to other organizations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal information shared in this way is covered by Section 1798.83.
California Notice of Collection
In the past 12 months, we have collected the following categories of personal information enumerated in the CCPA:
- Identifiers:
name, email address, phone number, account name, IP address, and account-assigned ID.
- Audio or visual data:
photos or videos you share with us or post on the service.
- Geolocation data
For more details, refer to the "Information We Collect" section. We use these categories for business purposes outlined in the "Collection and Use of Information" section, including to provide and manage our service.
Right to Know and Delete
You have rights to delete your personal information and to know about our data practices over the last 12 months. You may request:
- •The categories of personal information we collected about you.
- •The categories of sources from which the information was collected.
- •The categories of personal information disclosed or sold.
- •The categories of third parties to whom the information was disclosed or sold.
- •The business or commercial purposes for collecting or selling the information.
- •The specific personal information we collected about you.
To exercise these rights, contact us via the details in this privacy policy.
Shine the Light
You have the right to request how we share certain personal information with third parties and affiliates for their direct marketing purposes. To receive this information, send a request to the contact listed in this privacy policy. Include "Privacy Rights Request" in the subject line and provide your name, street address, city, state, and ZIP code.
UK GDPR Compliance
Data Controller / Data Processor
We act as a Data Controller under UK GDPR with respect to the personal information you provide to us.
Third-Party Provided Content
We may indirectly collect personal information from third parties, such as business partners or publicly available sources (e.g., social media), depending on your privacy settings.
Additional Use of Personal Information
We may use your data for marketing, market research, website improvements, and user experience analysis.
Personal Information No Longer Required
If your information is no longer needed, we will delete or anonymize it unless legally required to retain it for compliance, accounting, or public interest research.
Legal Bases for Processing Your Information
We process data on the following bases:
Consent
You may withdraw consent at any time, including for marketing or contact inquiries.
Performance of a Contract
We may use your information to respond to enquiries or fulfill contractual obligations.
Legitimate Interests
Includes service operation, audience understanding, marketing, analysis, and legal protection.
Legal Obligation
For court orders, investigations, regulatory compliance, or other legal requirements.
Your Data Subject Rights
Complaints: Contact the ICO (www.ico.org.uk) if unresolved by us.
PIPEDA Compliance (Canada)
Scope of Personal Information
Includes financial data, opinions, appearance, and correspondence. PII and personal information are treated as equivalent.
Valid Consent
Consent must be informed and meaningful. You may withdraw at any time. Contact implies consent to respond. Marketing is based on consent only.
International Transfers
While data is primarily stored in Canada, it may be processed in the U.S., UK, or EEA with equivalent security measures.
Customer Data Rights Under PIPEDA
- •Access: View personal data we hold.
- •Correction or Deletion: Fix or request deletion of inaccurate data.
- •Withdraw Consent: For cookies or marketing.
Right to Withdraw Consent
Where you give us consent to collect and use your personal information for a specific purpose. Subject to some restrictions, you can, at any time, refuse to consent or continue to consent to the collection, use, or disclosure of your personal information by notifying us using the email address below in the 'Contact Us' section.
Withdrawal of consent may impact our ability to provide or continue to provide services. Customers cannot refuse collection, use, and disclosure of their personal information if such information is required to:
- •Be collected, used, or disclosed as required by any law
- •Fulfill the terms of any contractual agreement
- •Be collected, used, or disclosed as required by any regulators, including self-regulatory organizations
While you may request that we delete your contact details at any time, we cannot recall any email we have already sent. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.
Right of Access under PIPEDA
PIPEDA gives you a general right to access the PII held by businesses subject to this law. Under PIPEDA, you need to make your access request in writing and pay a minimal fee of $30.00. If any organizational fees seem unjust, you have the right to complain about this.
We retain the right to decide how we disclose the copies of your PII to you. We will take all necessary measures to fulfill your request within 30 days of receipt. Otherwise, we must inform you of our inability to do so before the 30-day timeframe if:
- •Meeting the time limit would unreasonably interfere with our business activities; or
- •The time required to undertake consultations necessary to respond to the request would make it impractical to meet the time limit.
We can also extend the time limit for the length of time required to convert the personal information into an alternative format. In these circumstances, we will advise you of the delay within the first 30 days and explain the reason for it.
Right of Rectification under PIPEDA
You may request a correction to any factual errors or omissions within your PII. We would ask you to provide some evidence to back up your claim.
Under PIPEDA, an organization must amend the information, as required, if you successfully demonstrate that it's incomplete or inaccurate.
You may contact us at any time using the information provided in the Contact Us section of this privacy policy if you believe your PII on our systems is incorrect or incomplete. If we cannot agree on changing the information, you have the right to have your concerns recorded with the Office of the Privacy Commissioner of Canada.
Compliance with PIPEDA's Ten Principles of Privacy
This privacy policy complies with the PIPEDA's requirements and ten principles of privacy, which are as follows:
1Accountability
Ask Yura LLC is responsible for the PII under its control and will designate one or more persons to ensure organizational accountability for compliance with the ten principles of privacy under PIPEDA, whose details are included below. All personnel are accountable for the protection of customers' personal information.
2Identifying Purposes
Ask Yura LLC identifies the purposes for which personal information is collected at or before the time the information is collected.
3Consent
Consent is required for Ask Yura LLC's collection, use, or disclosure of personal information, except where required or permitted by PIPEDA or other law. In addition, when customers access a product or service offered by us, consent is deemed to be granted. Express consent may be obtained verbally, in writing, or through electronic means. Alternatively, consent may be implied through the actions of customers or continued use of a product or service following Ask Yura LLC's notification of changes.
4Limiting Collection
Personal information collected will be limited to that which is necessary for the purposes identified by Ask Yura LLC.
5Limiting Use, Disclosure, and Retention
We will not use or disclose personal information for purposes other than those for which the information was collected, except with your consent or as required by law. We will retain personal information only for as long as is necessary to fulfill the purposes for collecting such information and compliance with any legal requirements.
6Accuracy
Personal information will be maintained by Ask Yura LLC in an accurate, complete, and up-to-date format as is necessary for the purpose(s) for which the personal information was collected.
7Safeguards
We will protect personal information with security safeguards appropriate to the sensitivity of such information.
8Openness
We will make our policies and practices relating to the collection and management of personal information readily available upon request, including our brochures or other information that explain our policies, standards, or codes.
9Customer Access
We will inform customers of the existence, use, and disclosure of their personal information and will provide access to their personal information, subject to any legal restrictions. We may require written requests for access to personal information and, in most cases, will respond within 30 days of receipt of such requests. Customers may verify the accuracy and completeness of their personal information, and may request the personal information be corrected or updated, if appropriate.
10Challenging Compliance
Customers are welcome to direct any questions or inquiries concerning our compliance with this privacy policy and PIPEDA requirements using the contact information provided in the Contact Us section of this privacy policy.
Cookie Compliance
Our email interactions with our customers are compliant with Canadian Anti-Spam Legislation. The Company does not send unsolicited email to persons with whom we have no relationship. We will not sell personal information, such as email addresses, to unrelated third parties.
On occasion, your personal information may be provided to our third-party partners to administer the products and services you request from us.
When you leave our website by linking to another website, you are subject to the privacy and security policies of the new website. We encourage you to read the privacy policies of all websites you visit, especially if you share any personal information with them.
Please refer to our Cookie Policy for more information.
Enquiries, Reports and Escalation
To enquire about Ask Yura LLC's privacy policy, or to report violations of user privacy, you may contact us using the details in the Contact Us section of this privacy policy.
If we fail to resolve your concern to your satisfaction, you may also contact the Office of the Privacy Commissioner of Canada:
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
Ask Yura resolution team
[email protected]